Reference: R0000243
Department: Environment and Commercial Services
Contractual Status: Casual
We are looking to recruit Casual Passenger Assistants within our Integrated Transport Unit conveying vulnerable adult and child passengers to and from care facilities, schools, academies and other education sites.
Our Passenger Assistants work in partnership with drivers and operators providing a specialist transport service and are the link between parents/carers and service provider staff. We are seeking applicants that will embed the values of Middlesbrough Council and will be passionate about our service to those whom our service supports.
Our Passenger Assistants must ensure that passenger safety and wellbeing is their priority and that transport is a comfortable and happy environment. Many of our passengers have special needs, disabilities or other medical needs.
This post may include the support and assistance to a vulnerable child and or adult who has SEND and or medical needs.
Mandatory training is given to all Passenger Assistants such as Customer Excellence, First Aid etc. Specific training is available to Passenger Assistants dependent upon the needs of the individuals they are responsible for.
Other Requirements:
Good customer service skills
Can Do', Polite and Friendly attitude
Flexible approach
For further information, please contact Ged Faint - Principal Passenger Transport Officer on 01642 353439.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Closing Date: Friday 29th March 2019 by 12 midnight.
Job Description and Person Specification
Candidate Information