Reference: R0002951
Service Area: Revenues and Benefits
Directorate: Finance
Salary: £23,194 - £25,878 pro rata
Hours: 30 hours per week
Contractual Status: Permanent
We are looking for a new member to join our Resident and Business support team as a Revenues and Benefits Assistant/Officer.
As a Revenues and Benefits Assistant, you will have skills and knowledge within customer services and/or debt collection. Whilst Revenues and Benefits knowledge is desirable full training would be given to integrate you successfully into our service.
If you have excellent negotiation skills in particular maximising cash collection in a difficult economic environment, are confident in communicating with people and want to make a difference to residents, this may be the opportunity you are looking for!
To be successful in this role you need experience in customer service, effective verbal and written communication skills and excellent attention to detail. You will be self-motivated, able to work under pressure and be a real team player.
You will have responsibility for a caseload which will include customer contact through multiple channels including our phone lines and in-person in our contact centre, personally ensuring all cases are dealt with to conclusion in accordance with all relevant statutory regulations, policies and procedures and maximising cash collection.
What we can offer: The opportunity to agile work either from home or from our fantastic new flagship council offices; ongoing training and development; hugely varied, interesting, and rewarding work; fantastic career progression opportunities; and a real team spirit in an innovative, responsive, and growing service area.
If you have previous experience of working in revenues, benefits or debt recovery then please apply, your application will be considered for joining the team as a Revenues and Benefits Officer immediately.
If you would like to talk through this opportunity further, please call Laura Pelmear 01642 729560 or Hannah Whitlock 01642 729618.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Closing date: Friday 24th March 2023 by 12 midnight
Job Description and Person Specification
